To provide a smooth shopping experience for every customer, please review our text messaging guidelines.
Active Orders Only
Text messaging is available only while your order is actively being shopped or delivered.
Order-Related Communication
Your shopper may text you regarding your active order, including:
- Delivery updates
- Questions necessary to complete your order
Customer Support Requests
Our shoppers cannot assist with:
- Refund requests
- Cancellations
- Disputes or chargebacks
- Company policies
- Billing or payment questions
- Account issues
- General customer service inquiries
For these matters, please contact Girli Boxxi Customer Support by email.
Shopping Limitations
Your shopper is assigned only to purchase the items included in your Girli Boxxi order.
Shoppers cannot:
- Shop at stores that are not offered through Girli Boxxi
- Make additional stops or pickups
- Purchase extra items not included in your order
- Accept special shopping requests outside of your submitted order
- Perform errands or personal tasks
After Your Order Is Delivered
Once your order has been marked as delivered, text communication with your shopper will end. Messages sent after delivery may not receive a response.
If you need assistance after your order has been completed, please contact Girli Boxxi Customer Support by email. Our support team will be happy to assist you.
Thank you for helping us provide a safe, efficient, and reliable shopping experience for every customer and thank you for also helping us protect our shoppers. 💕