At Girli Boxxi, we take pride in providing a safe, reliable, and professional shopping and delivery experience for both our customers and shoppers. The following guidelines help us maintain efficient fulfillment, protect our team, and ensure every order is handled with care.
Delivery Address Requirements
All orders will be delivered only to the delivery address provided at checkout. Customers are responsible for ensuring their address, apartment number, gate codes, and delivery instructions are accurate before submitting an order.
Once an order has been placed, the delivery address cannot be changed. Orders cannot be redirected to another location, alternate address, or third-party recipient after fulfillment has begun.
Store Selection
Customers have the option to select preferred stores, during active delivery. Shoppers are only authorized to shop at stores offering beauty, toiletry and products alike.
Shopper Safety & Location Protection
Girli Boxxi prioritizes the safety of both customers and shoppers. Shoppers’ locations are be visible during active shopping and delivery for order tracking, safety, and fulfillment purposes.
Customers are expected to communicate with shoppers respectfully and professionally at all times. Harassment, threats, intimidation, inappropriate behavior, or attempts to make a shopper feel unsafe will not be tolerated and will result in account restrictions, order cancellation, and involvement of appropriate authorities when necessary.
Delivery Drop-Off Guidelines
Shoppers are responsible for delivering orders only to address delivery locations:
- Residential orders will be delivered to the front door only.
- Apartment, condominium, or building deliveries will be delivered to the attended lobby or designated delivery area if apartment cannot be accessed.
- Shoppers are not responsible for delivering orders to unauthorized locations, meeting points, parking areas, personal vehicles, or alternate locations requested after delivery has begun.
- Shoppers are not responsible for stolen, damaged or missing items, once the order is fulfilled and delivered to the address provided during checkout. Because of this, we kindly repeat: please make sure your address, apartment number, gate codes, and delivery instructions are accurate before submitting an order.
Once the order has been delivered according to these guidelines, the shopper’s responsibility for the order is complete.
Shopper Responsibilities
Girli Boxxi shoppers are personal shoppers assigned to fulfill and deliver the specific order submitted by the customer. Shoppers are responsible for:
- Shopping for selected bundle items within the active order, nothing outside of that
- Communicating about order-related questions during active fulfillment
- Delivering the completed order to the provided address only
Shoppers are not responsible for handling concerns outside of the active shopping and delivery process, including refunds, disputes, policy questions, billing concerns, or post-delivery issues.
Customer Support
Any concerns regarding your order must be submitted to Girli Boxxi Customer Support through email. Our support team will review and assist with issues according to our company policies.
Please respect that shoppers are focused on safely completing deliveries. They are not authorized to resolve company matters outside of the active order.
By placing an order with Girli Boxxi, customers agree to follow these guidelines and support a safe, respectful experience for everyone involved.